Hybrid: Product/Device Support
Withings Boston, MA
Withings Boston, MA
Withings Boston, MA
1 month ago 35 applicants
See who Withings has hired for this role
Save job
Welcome back
Sign in to save Hybrid: Product/Device Support at Withings.
- Report this job
Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.
Historically a B2C company, Withings created a new B2B division - Withings Health Solutions - in 2019, to extend Withings' offering to the Healthcare industry and help bridge the gap between patients and their providers.
Today, our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform.
Withings Health Solutions is a fast-growing division within Withings and we are looking for talented individuals to help us build the future of healthcare.
Reporting directly to WHS (Withings Health Solutions) Customer Support Manager, the primary role of WHS Customer Support Representative is to to be the point of contact of their dedicated products, partners or services. This role will have a direct impact on the overall spending of the customer service team with the goal of decreasing the incoming ticket volume and the improvement of customer satisfaction. The Customer Service Representative will have great understanding of the partner and device-end-user (DEU) frictions and share the Voice of Customer. The WHS Customer Support Representative will work closely with:
- WHS CSM/Sales
- Solution Engineers
- Product Management
- Customer Support
- Quality Assurance
What you'll do
- Perfectly handle the internal queues with a very high outsourcing rate and low breaching tickets
- Lead in enriching the internal knowledge base (training)
- Improve reports on Withings products
- Lead cross-team projects in order to have a direct impact on top contact reasons
- Analyzing key indicators: proposing solutions to improve the customer experience, and reduce the contact rate on high-volume topics
RequirementsRequirements
- Technical Associates Degree or above with 0 -3 years of customer service experience with a product that is hardware or classified as SAAS
- No Degree with at least 1-3 years of customer service experience with a product that is hardware or classified as SAAS
- Ability to problem solve with the the use of deep critical thinking based questions
- Ability to bring best practices and optimize processes
- Strong interpersonal skills, with the ability to build credibility instantly
- Passionate about providing a good customer support experience
- Strong attention to details skills, with a drive to complete things with a high level of excellency
- Ability to adhere to deadlines and 24 hour communication SLAs
- Experience with healthcare industry is a plus but not required
- French or Spanish language skills is a plus but not required
BenefitsAs you're making the world a healthier place for others, we strive to make it a healthier place for you:
- Health Care offerings, including options with no employee paid premiums
- All employees receive One Medical and Talkspace memberships
- 6% retirement plan match (401k)
- Life insurance & disability options at no cost to you
- Competitive Paid Time Off plans (vacation, sick & public holidays)
- Family Leave (Maternity, Paternity)
- Wellness and preventative care reimbursem*nts
- Daily lunch stipends
- Employer funded HSAs
- Healthcare & Dependent Care FSA
- Employer funded commuter FSA
- Bike-to-work benefit
- Own and beta test all of our products
- Flexible hybrid work
Equal Opportunity at Withings
At Withings, we know that diversity, equity and inclusivity are paramount to fostering innovation. We rely on the unique skill sets, life experiences and perspectives of each team member to accomplish our mission—creating technology that people love, to make better health part of everyday life.
Accommodations
If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know by reaching at to US-HR@withings.com
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Customer Service -
Industries
Primary and Secondary Education and Non-profit Organizations
Referrals increase your chances of interviewing at Withings by 2x
See who you know
Get notified about new Product Specialist jobs in Boston, MA.
Sign in to create job alert
Similar jobs
-
Customer Support Specialist
Customer Support Specialist
Seel
United States
-
Product Support Specialist
Product Support Specialist
Lucid Software
Raleigh, NC
-
Product Support Specialist
Product Support Specialist
Trace One
New York, NY
See AlsoWithings hiring Hybrid Customer Service Representative in Boston, Massachusetts, United States | LinkedInwirarpa Women's Underwear Cotton Super High Waisted Briefs Stretch Full Coverage Panties 4 Pack Black MediumWithings hiring Healthcare Communications Manager in Boston, Massachusetts, United States | LinkedIn -
Customer Operations Support Specialist
Customer Operations Support Specialist
Postman
Greater Boston
-
Product Support Specialist
Product Support Specialist
Ascend
San Francisco, CA
-
Customer Support Specialist
Customer Support Specialist
Twist Bioscience
South San Francisco, CA
-
Product Support Specialist
Product Support Specialist
OptionMetrics
New York, NY
-
Product Support Specialist
Product Support Specialist
Figma
United States
-
Product Support Specialist
Product Support Specialist
Clay
New York City Metropolitan Area
-
Product Support Specialist
Product Support Specialist
Aroma360
Miami, FL
-
Product Support Specialist
Product Support Specialist
Tasso, Inc.
Seattle, WA
-
Product Support Specialist
Product Support Specialist
ButterCMS 🧈
United States
-
Product Support Specialist
Product Support Specialist
Force Therapeutics
New York, NY
-
Product Support Specialist
Product Support Specialist
Stripe
San Francisco, CA
-
Product Support Specialist
Product Support Specialist
InvestNext
Austin, TX
-
Product Support Specialist
Product Support Specialist
Datarails
Portland, OR
-
Product Support Specialist
Product Support Specialist
Lucid Software
Salt Lake City, UT
-
Customer Support Specialist
Customer Support Specialist
Zywave
United States
-
Product/Device Support Specialist
Product/Device Support Specialist
Withings
Boston, MA
-
Customer Support Analyst
Customer Support Analyst
CENTRL Inc
United States
-
Product Support Specialist
Product Support Specialist
Figma
San Francisco, CA
-
Customer Support Specialist
Customer Support Specialist
Modern Campus
United States
-
Customer Support Specialist (EST)
Customer Support Specialist (EST)
Hello Heart
United States
-
Product Support Specialist
Product Support Specialist
Figma
New York, NY
-
Customer Support Specialist
Customer Support Specialist
Pacer Staffing LLC
United States
-
Product Specialist
Product Specialist
EarnIn
Palo Alto, CA
-
Product Support Specialist
Product Support Specialist
Intellectt Inc
Irving, TX
People also viewed
-
Product Support and Operations Specialist
Product Support and Operations Specialist
Via
New York, NY
-
Product Support Specialist
Product Support Specialist
Stripe
Seattle, WA
-
Customer Support Specialist
Customer Support Specialist
AMBOSS
New York, NY
-
Technical Support Specialist
Technical Support Specialist
Botrista, Inc.
New York, NY
-
Product Support Specialist
Product Support Specialist
Intellectt Inc
Irving, TX
-
Product Specialist – Product Support & Insights
Meta
New York, NY
-
Technical Support Specialist (Contract)
Technical Support Specialist (Contract)
WHOOP
Boston, MA
-
Product Support Coordinator
Product Support Coordinator
Pacer Staffing LLC
Irvine, CA
-
Product Support Specialist
Product Support Specialist
Intellectt Inc
Irving, TX
-
Product Support Specialist
Product Support Specialist
Premier Talent Partners
San Francisco, CA
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub