Vonage Business Communications (2024)

4,1/5

Rapport qualité-prix

Fonctionnalités

Simplicité d'utilisation

Support client

Hayley

Avantages

I really like the option of a virtual receptionist. As a remote worker, it's vital to have someone "answer" the phone if I miss a call.

Inconvénients

So many features are available to integrate, but it does get overwhelming looking through all the options.

David

Avantages

- The mobile app is pretty slick and just works.

Inconvénients

- Pricing is on the higher end for these sort of services and lots of functionality not included by default, must use paid add-on.
- The emails they send regularly link to their old admin dashboard, when you click you are prompted to visit the new dashboard, redirected to the individual (instead of admin) dashboard and then have to navigate into the admin dashboard.
- The UI has improved leaps and bounds over the years but still is over complicated.
- We've had an issue for ~1 yr (maybe more) where we are unable to create new voice recordings for the auto attendant (either using their call in feature or uploading a prerecorded file). Always get the run around on this - it is our browser (we are trying from multiple computers using multiple browsers, and yes we have cleared our cache), etc. Sometimes told there is an issue but it will be fixed by x date (never is). In the end we always have to have them upload the file. This time was told it was our network (but we've done it from multiple networks - office and multiple homes with their own ISPs) using both office and personal computers (e.g., it isn't a security program etc. on our computers).

Avantages

it had a nice layout in the application

Inconvénients

everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage

Alternatives envisagées

RingCentral Contact Center, RingEX, Microsoft Teams et Cisco Jabber

Pourquoi choisir Vonage Business Communications

pricing we do alot of sms and dialpad was severely increasing sms

Logiciel antérieur

Dialpad

Pourquoi passer à Vonage Business Communications

we were told and “showed” they had all the features we used and needed and that was not the case

Avantages

You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,

Inconvénients

It can be a bit complex to understand how to connect evrything to get the call flow in order.

Avantages

Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.

Inconvénients

I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.