Loyalty & Rewards Program - Uncle Julio's (2024)

How do I earn Loyalty Points?

How do I know if I have any rewards?

How do I use a reward?

How do I know I received points from a visit?

The server or bartender will provide you with a print out of your current balance. You can also log-in to your loyalty account on the Uncle Julio’s application or to their loyalty account online. Effective July 28, 2023, if you have not used your Rewards number while either dining at Uncle Julio’s or ordering food to go in the previous 24 months, your account will be deactivated.

How do I know when a reward expires?

Do points expire?

Yes. Once you reach the Silver, Gold & Platinum levels, you have one year to reach the next level or your points will expire and you move to the Silver level. Effective July 28, 2023, if you have not used your Rewards number while either dining at Uncle Julio’s or ordering food to go in the previous 24 months, your account will be deactivated.

How do I get my Gold Card?

Can I be reimbursed for points from a previous visit?

I signed up for your loyalty program online, but I never received a physical card?

What do I do if I lost my card?

Who should I contact if I can’t log into my account?

Are there restrictions for reward credits?

Reward credits are good toward any food at Uncle Julio’s. Reward credits exclude alcohol, tip and gift card purchases.

Do I have to use my entire reward credit at once?

No. Reward credits do not need to be used in one visit and can be used on multiple visits until the reward credit is depleted.Reward credits are good toward any food at Uncle Julio’s. Reward credits exclude alcohol, tip, and gift card purchases.

Why haven’t I received my birthday credit?

What is priority seating and how do I use it?

Can I receive points from a visit before I was a loyalty member?

Unfortunately, you must be a loyalty member at the time of visit to receive loyalty points. See “Can I be reimbursed for points from a previous visit?” for more information.

Can I earn points on split checks?

There can be only one loyalty redemption per check.

Can I earn points on a group dining event?

Absolutely! Present your card at the time of payment to receive points for the visit.

Can I earn points on a to-go order?

Absolutely! Present your card at the time of payment to receive points for the visit.

Can I earn points on an order from a delivery service?

At this time, loyalty members cannot receive loyalty points for orders placed through a third party delivery service.

Can I earn points on a catering event?

At this time, loyalty members cannot receive loyalty points for catering events.

Eligibility

The Uncle Julio’s Amigo Especial Loyalty Program (the “Loyalty Program”) offered by Uncle Julio’s (“Uncle Julio’s”) Mexican from Scratch restaurants (the “Restaurants”) is open to legal residents of the United States who are 18 years of age or older at the time of registration and who have a valid email address and account. The Loyalty Program is intended for individual use only. You are only allowed one membership and the membership can only be used by you. Employees and family members of Uncle Julio’s are ineligible for membership in the Loyal Program.

Becoming a Member

You can become a member of the Loyalty Program by registering at any Uncle Julio’s restaurant; you will then be issued a Loyalty Card. You may also become a member by registering at unclejulios.com (the “Website”); you will then be issued an account number to provide during visits to accrue points. You will not be issued a physical card if you sign up on the website. You can only use the Loyalty Card at our Restaurants for individual, group or to-go dining. The Loyalty Card cannot be used for catering, the purchase of gift cards or online purchases. The Loyalty Program is available at all participating Restaurants. To access your account either download the Uncle Julio’s app or login at unclejulios.com/loyalty. Please go tohttps://www.unclejulios.com/loyaltyfor additional terms of the Loyalty Program.

Rewards

As a member you earn reward (“Rewards”) points for each dollar you spend at a Restaurant. The current Reward Levels are as follows:

• Bronce (Bronze) When you sign-up receive a complimentary Tableside Guacamole on your next visit.
• Plata (Silver) The first time you accumulate 250 points you receive a $25 credit for your next visit and an additional $25 credit as your birthday gift. You have one year to reach the next level or your points will expire.
• Oro (Gold) The first time you accumulate 500 points you earn priority seating for every visit, up to four total guests. Plus, you will get a complimentary dessert and two (2) Chocolate Piñatas to be redeemed in restaurant. Eligible for double point day events. You have one year to reach Platinum level or your points will expire and you move to Silver level.
• Platino (Platinum) The first time you accumulate 2500 points you will receive a $250 credit and will qualify for a tableside guacamole with every visit, for one full year from reaching status. You can extend your Platinum status by earning another 1,500 points within the following year or if you don’t reach 1,500 points within the following year, your points will expire and you move to the Silver level.

The Rewards are not redeemable for cash, alcohol or transferable. Upon termination of the Loyalty Program or a specific promotion, the Rewards will expire. Rewards earned but not used by any applicable expiration date established for a particular Reward or other benefit will expire.

All income, sales, use and other taxes (and the reporting thereof) imposed as a result of obtaining or using Rewards and any other fees or costs associated with Rewards are solely your responsibility. It is your responsibility to understand and abide by any federal, state, local or foreign tax laws that may apply to receipt of a Reward. You may be required to complete certain Internal Revenue Service tax information reporting forms before or upon receipt of a Reward.

Abide by Terms and Conditions

You agree by registering in the Loyalty Program, that: (i) you will abide by and be bound by these Terms and Conditions and (ii) Uncle Julio’s has not made any warranty, representation or guarantee, express or implied, in fact or in law, with respect to the Loyalty Program or the Rewards except as expressly stated in writing and specifically disclaims all such warranties of any kind, including, without limitation, any implied warranty of merchantability or fitness for a particular purpose.

Changes to Uncle Julio’s Loyalty Program

Membership in the Loyalty Program and its benefits are offered at the sole discretion of Uncle Julio’s. Uncle Julio’s has the right at any time, in its sole discretion, with or without giving you prior notice, to:

• (i) change, limit, modify, or update the requirements for earning any Reward or other benefit we offer, including the time and/or date to redeem any Reward or promotion.
• (ii) change, limit, modify or update any rules, regulations, benefits, or conditions for the Loyalty Program including these Terms and Conditions; and
• (iii) terminate the Loyalty Program and/or any specific Reward or promotion.

Any revised Terms and Conditions will replace all prior versions.

Privacy

Uncle Julio’s will use the information you provide us in the manner described in ourPrivacy Policy, which you may read by clicking on the Privacy Policy button where it appears on the Website. We can revise the Privacy Policy at any time. If we revise our Privacy Policy, then these Terms and Conditions will automatically refer to the revised Privacy Policy.

Choosing to Identify Yourself:

Any information you provide about you, such as name, address, email address, phone number and birth date, may be used to communicate with you via postal mail or email. You will need your password and Loyalty Program number to access your account. If someone learns your password and accesses your loyalty account, with or without your permission, you are fully responsible for any consequences resulting from the actions of that use of your password, and Uncle Julio’s shall have no responsibility for any consequences resulting from the use of your password.

Canceling My Membership

You may cancel your Loyalty Program membership at any time. To cancel your membership, you may opt out of the Loyalty Program email communication on the unsubscribe link on the Website. Opting out of receiving emails from Uncle Julio’s will automatically remove you as a member of the Loyalty Program. As soon as you cancel your membership, all Rewards earned but not used will be cancelled.

Disclaimer

Uncle Julio’s expressly disclaims any liability from the use of registration information by it or third parties. Uncle Julio’s is not responsible for (i) interrupted, inaccessible or unavailable networks, servers, satellites, Internet service providers, web sites, cellular towers or equipment, computer systems or equipment, or other connections, availability or accessibility problems; (ii) failed, jumbled, delayed, or misdirected computer, telephone or cable transmissions; (iii) any technical malfunctions, failures, or difficulties, printing errors, clerical, typographical or other error in the offering or announcement of any Reward; (iv) the incorrect or inaccurate capture of information, or the failure to capture any information; (v) viruses or bugs; or (vi) problems, malfunctions of any computer system, equipment or software, the failure of e-mail on account of technical problems, or traffic congestion on the Internet, the Website or at any website or combination thereof, including, injury or damage to a member’s or to any other person’s computer system or cellular phone related to or resulting from accessing the Website, downloading any materials, or participating in the Loyalty Program or accepting a Reward.

GOVERNING LAW/JURISDICTION.ALL ISSUES AND QUESTIONS CONCERNING THE CONSTRUCTION, VALIDITY, INTERPRETATION AND ENFORCEABILITY OF THESE TERMS AND CONDITIONS OR THE RIGHTS AND OBLIGATIONS OF MEMBERS IN CONNECTION WITH THE LOYALTY PROGRAM SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE INTERNAL LAWS OF THE STATE OF TEXAS WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW OF CONFLICT OF LAW RULES OR PROVISIONS THAT WOULD CAUSE THE APPLICATION OF ANY OTHER STATE’S LAWS.